Fair and transparent refunds.

Refund eligibility depends on the subscription or purchase terms. Requests should be submitted within the refund window defined at checkout.

Eligibility

Refunds are available for purchases that meet the specific policy terms (e.g., within a 7-day window for single-course purchases). Subscriptions may have prorated refunds as described at checkout.

How to request a refund

1. Contact support at support@xophal.example (demo address) with your order details.
2. Provide a brief reason and any supporting evidence.
3. We will review and respond within 5–10 business days.

Exceptions

Some purchases (promotional items, gift credits) may be non-refundable. Digital content that has been fully downloaded or accessed may not be refundable.